Frequently Asked Questions (FAQs)

We know you might have a few questions before or after placing your order. To make things easier, we’ve put together answers to some of the most common questions from our customers.

Do you ship outside of Canada?

At the moment, we only ship within Canada. This allows us to provide reliable delivery and free shipping to all Canadian customers.

How much does shipping cost?

Good news—shipping is always free within Canada. No extra fees, no hidden costs.

How long does delivery take?

Orders are usually processed within 1–3 business days. Delivery typically takes 5–10 business days depending on your location. Remote areas may take a little longer, but we always provide tracking so you can follow your package.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Simply click the link to follow your hoodie’s journey right to your door.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Once approved, refunds are processed within 10 business days.

Can I exchange an item?

We currently don’t offer direct exchanges. If you’d like a different size or style, you can return your item for a refund and place a new order.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, and Elo. You can also use Shop Pay and Google Pay for faster checkout.

Are my payments secure?

Yes. All transactions are SSL-encrypted and processed securely through trusted payment providers. Your financial details are never stored on our site.

Do you offer discounts or promotions?

From time to time, we run special offers and promotions. The best way to stay updated is to join our mailing list or follow us on social media.

How do I contact customer support?

If you need help, our team is always ready to assist. You can reach us at info@maplewoodoutlet.com or call us at +1 (888) 257-7631.